Thank you for considering our Store. We understand that sometimes returns are necessary, and we want to make the process as easy as possible for our customers. Here is our refund policy:

Eligibility for Refunds:

We accept returns for most items within 30 days of the purchase date. To be eligible for a refund, items must be in their original condition and packaging, and must not have been used or damaged in any way.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the item was received damaged or defective. We recommend using a trackable shipping method to ensure that the item is returned to us safely.

Refund Process:

Once we receive the returned item, we will inspect it to ensure that it meets our eligibility criteria. If the item is eligible for a refund, we will process the refund within 7 business days. Refunds will be issued to the original payment method used to make the purchase.

Exclusions:

There are some items that are not eligible for refunds, including personalized or custom items, opened food or treats, and items that have been used or damaged by the customer.

Customer Service:

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team. We are available to help Monday through Friday from 9am to 5pm EST.

We hope this refund policy provides clarity and peace of mind when shopping on our pet supplies and accessories website.